Shipping Policy

Last updated: October 23, 2026

Free US shipping

Shipping is free on every order to the contiguous United States.

Processing and delivery

Orders are usually processed within 1 to 2 business days. Once your order ships, you'll receive a confirmation email with tracking details. Delivery times depend on your location and the carrier.

Membership deliveries

If you have a membership, your replacement capsules are shipped automatically before your filters are due for a change, with free shipping to the contiguous United States.

Address issues

Please check your shipping address carefully at checkout. If you need to change it, email hello@water2.com as soon as possible, before your order ships.

Lost or damaged parcels

If your order hasn't arrived, or arrives damaged, contact us at hello@water2.com with your order number and we'll help.