Refund Policy
Last updated: October 23, 2026
100-day money-back guarantee
We want you to love your water. If you're not happy with your Water2 filter for any reason, you can return it within 100 days of delivery for a full refund of the purchase price. No questions asked.
How to start a return
Email hello@water2.com with your order number and we'll send you return instructions. Please don't send items back without contacting us first, as returns sent without instructions may not be processed.
Conditions
- Returns must be requested within 100 days of the date your order was delivered.
- Please return all filter units and accessories that came in the box.
- The guarantee covers your first purchase of a filter system. Replacement capsules that have been installed and used can't be returned unless they are faulty.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post the refund.
Damaged or faulty items
If your order arrives damaged or a product is faulty, contact us at hello@water2.com with your order number and a photo, and we'll make it right with a replacement or refund.
Membership renewals
You can cancel your membership at any time before your next renewal from your account or by emailing us. If you're charged for a renewal you didn't want, contact us within 14 days of the charge and before the capsules are installed, and we'll refund it.
Contact
Gelcard Limited (trading as Water2), 11B Stafford Terrace, London W8 7BJ, United Kingdom. Email: hello@water2.com